Disclaimer

Please review our policies and procedures for conducting business, a written confirmation via e-mail or text message must be received before providing any services.  

 

TERMS AND CONDITIONS FOR OBTAINING SERVICE

 

PICKUP/DELIVERY

At TK Equipment we prioritize efficiency and reliability in our pickup and delivery services. To ensure a seamless experience for all parties involved, please take note of the following guidelines:

1. Unit Placement: Units must be positioned in the driveway by 8am on the scheduled pickup date. They should be clearly visible from the road, unobstructed by tarps, covers, fences, trash cans, vehicles, or any other obstacles.

2. Bagging Systems and Snowblower Enclosures: Any bagging systems must be removed before pickup, unless they are specifically scheduled for servicing. Similarly, snowblower cabs or enclosures must be detached prior to pickup.

3. Payment and Scheduling: Pickup and delivery charges must be paid in advance to secure your appointment slot. We are unable to schedule services without prior payment.

4. Missed Pickup Policy: In the event that the unit is not available for pickup as agreed upon, missed pickup fees may be applied. It is crucial to adhere to the scheduled pickup time to avoid any inconvenience.

By utilizing our pickup and delivery services, you acknowledge and accept the terms outlined above. These guidelines are put in place to streamline operations and ensure the highest level of service quality. Should you have any questions or require further assistance, please do not hesitate to reach out to us.

 

BRANDS WE SERVICE

At TK Equipment, we are proud to be a full-service warranty dealer for the following brands:

  • Ariens
  • Gravely
  • Echo
  • Husqvarna

Additionally, we provide limited servicing for the following brands:

  • RedMax
  • Toro walk behind mowers and snowblowers
  • Troy-Bilt lawn mowers and snowblowers
  • Craftsman lawn mowers and snowblowers

Please note the following guidelines regarding our brand servicing:

  1. Parts Policy: We do not install outside supplied parts on any machine.

  2. Tire Repair: Machines with tires containing "slime" requiring repair will be subject to a cleaning fee at the current hourly labor rate, equivalent to no less than 15 minutes.

  3. Cleaning Fee: Machines with fecal matter will be assessed a cleaning fee of no less than 30 minutes of labor.

  4. Electric Equipment Servicing: Currently, we do not service any corded/cordless electric equipment that we do not sell.

  5. Service Refusal: We reserve the right to refuse service for any brand not listed above. Please call or text before bringing in equipment for service.

  6. Brands Not Serviced: We do not service the following brands: Cub Cadet, Stihl, Honda, Powersmart, Yardmax, Snapper, Simplicity, Ferris, Columbia, Champion, Westinghouse, Homelite, Ryobi. This decision is based on factors such as lack of parts/tech support, distribution, quality, and efficiency.

 

LOADING AND UNLOADING EQUIPMENT

For reasons of liability and safety, please note the following guidelines regarding the loading and unloading of equipment:

  1. Owner/Driver Responsibility: Loading and unloading of equipment from vehicles or trailers is the sole responsibility of the owner/driver. At our discretion, we may choose to assist, but we reserve the right to refuse assistance for any reason.

  2. No Assistance for Riding Mowers: Absolutely no assistance will be provided for loading/unloading riding mowers from pickup beds. We highly recommend against this method of transportation. The owner/operator of the equipment assumes all liability and responsibility for the loading and unloading process.

  3. Safety Recommendations: If you are unable to safely load and unload the equipment yourself or with assistance, we highly recommend utilizing our pickup/delivery service. We have the proper tools, equipment, and methods to transport your items safely.

Thank you for your cooperation in ensuring the safety of both our staff and customers. If you have any questions or require further assistance, please don't hesitate to contact us.

 

COMMUNICATION

For the most efficient communication with us, please note the following guidelines:

  1. Preferred Methods: Phone calls and text messages are the most efficient ways to reach us. If you do not get through on the phone, please send us a text message to the same phone number, and we will get back to you as soon as possible.

  2. Busy Periods: Please understand that it may be very busy at times, and we may not be able to attend to all calls immediately.

  3. Other Communication Channels: Alternative methods of communication include emails and Facebook messages. However, please note that these channels are not monitored continuously, and responses will be provided as time permits.

Thank you for your understanding and cooperation. We strive to provide timely and effective communication to all our customers. If you have any urgent inquiries or concerns, please do not hesitate to contact us via phone or text message.

 

REFUNDS

Parts Refund and Return Policy

We strive to ensure your satisfaction with our parts purchases. Please review the following guidelines regarding refunds and returns:

  1. Refund Eligibility: Refunds may be issued for in-stock parts purchased within 30 days of the original purchase date.

  2. Restocking Fee: A 20% restocking fee may be applied to returned items.

  3. Non-Returnable Items: Electrical items and fuel-related parts are non-returnable. Additionally, special orders are non-returnable.

  4. Importance of Part Verification: It is crucial to verify that the parts you need match the parts you receive before placing your order. To facilitate this process, we require all identifying information from the equipment you are working with. While we understand that locating this information can be challenging, we are committed to assisting you in finding it.

  5. Part Identification Assistance: Please provide us with all relevant details, including product number, model, specification, serial number, type, and code. Each brand may use different terminology for these identifiers. Engine parts are often listed separately from the main equipment, so it's essential to have information for both the engine and the machine to expedite the part lookup process.

  6. No Guesswork: We do not rely on guesswork when it comes to parts identification. Accurate part numbers are essential to ensure you receive the correct part the first time.

 

STORAGE

Please note the following guidelines regarding storage fees and policy:

  1. Storage Fee Rate: Storage fees are charged at a rate of $5 per day, deferred to start 10 business days after the repair is completed and a notification has been sent to the customer.

  2. Notification Process: If attempts to contact the customer are unsuccessful due to a full voicemail or a voicemail not being set up, storage fees will start 10 business days after the first attempt to make contact.

  3. Permanently Moved to Outside Storage: After one month of accruing storage fees, the unit will be moved permanently to outside storage.

  4. Abandonment Policy: Any item left for 180 days after completion of repairs is considered abandoned. In such cases, the item will be sold, scrapped, or parted out to recoup expenses.

  5. Financial Obligations: Future sales or service will not be allowed until any previous accrued charges, including storage fees, have been paid in full.

Thank you for your attention to these policies. Should you have any questions or concerns, please do not hesitate to contact us.

 

Please text 207-602-6038 with a simple message including your name and agreement to this disclaimer, or send an e-mail to info@tkpowerequipment.com with your name and agreement to this disclaimer. Thank you!