Disclaimer

Unit Placement

Units must be positioned in the driveway by 8am on the scheduled pickup date. They should be clearly visible from the road, unobstructed by tarps, covers, fences, trash cans, vehicles, or any other obstacles.

Bagging Systems and Snowblower Enclosures

Any bagging systems must be removed before pickup, unless they are specifically scheduled for servicing. Similarly, snowblower cabs or enclosures must be detached prior to pickup.

Payment and Scheduling

Pickup and delivery charges must be paid in advance to secure your appointment slot. We are unable to schedule services without prior payment.

Missed Pickup Policy

In the event that the unit is not available for pickup as agreed upon, missed pickup fees may be applied. It is crucial to adhere to the scheduled pickup time to avoid any inconvenience.

Parts Policy

We do not install outside supplied parts on any machine.

Tire Repair

Machines with tires containing "slime" requiring repair will be subject to a cleaning fee at the current hourly labor rate, equivalent to no less than 15 minutes.

Cleaning Fee

Machines with fecal matter will be assessed a cleaning fee of no less than 30 minutes of labor.

Electric Equipment Servicing

Currently, we do not service any corded/cordless electric equipment that we do not sell.

Service Refusal

We reserve the right to refuse service for any brand not listed above. Please call or text before bringing in equipment for service.

Brands Not Serviced

We do not service the following brands: Cub Cadet, Stihl, Honda, Powersmart, Yardmax, Snapper, Simplicity, Ferris, Columbia, Champion, Westinghouse, Homelite, Ryobi. This decision is based on factors such as lack of parts/tech support, distribution, quality, and efficiency.

Owner/Driver Responsibility

Loading and unloading of equipment from vehicles or trailers is the sole responsibility of the owner/driver. At our discretion, we may choose to assist, but we reserve the right to refuse assistance for any reason.

No Assistance for Riding Mowers

Absolutely no assistance will be provided for loading/unloading riding mowers from pickup beds. We highly recommend against this method of transportation. The owner/operator of the equipment assumes all liability and responsibility for the loading and unloading process.

Safety Recommendations

If you are unable to safely load and unload the equipment yourself or with assistance, we highly recommend utilizing our pickup/delivery service. We have the proper tools, equipment, and methods to transport your items safely.

Preferred Methods

Phone calls and text messages are the most efficient ways to reach us. If you do not get through on the phone, please send us a text message to the same phone number, and we will get back to you as soon as possible.

Busy Periods

Please understand that it may be very busy at times, and we may not be able to attend to all calls immediately.

Other Communication Channels

Alternative methods of communication include emails and Facebook messages. However, please note that these channels are not monitored continuously, and responses will be provided as time permits.

Refund Eligibility

Refunds may be issued for in-stock parts purchased within 30 days of the original purchase date.

Restocking Fee

A 20% restocking fee may be applied to returned items.

Non-Returnable Items

Electrical items and fuel-related parts are non-returnable. Additionally, special orders are non-returnable.

Part Identification Assistance

Please provide us with all relevant details, including product number, model, specification, serial number, type, and code. Each brand may use different terminology for these identifiers. Engine parts are often listed separately from the main equipment, so it's essential to have information for both the engine and the machine to expedite the part lookup process.

No Guesswork

We do not rely on guesswork when it comes to parts identification. Accurate part numbers are essential to ensure you receive the correct part the first time.

Storage Fee Rate

Storage fees are charged at a rate of $5 per day, deferred to start 10 business days after the repair is completed and a notification has been sent to the customer.

Notification Process

If attempts to contact the customer are unsuccessful due to a full voicemail or a voicemail not being set up, storage fees will start 10 business days after the first attempt to make contact.

Permanently Moved to Outside Storage

After one month of accruing storage fees, the unit will be moved permanently to outside storage.

Abandonment Policy

Any item left for 180 days after completion of repairs is considered abandoned. In such cases, the item will be sold, scrapped, or parted out to recoup expenses.

Financial Obligations

Future sales or service will not be allowed until any previous accrued charges, including storage fees, have been paid in full.